What happened to quality?

My builder puts in a new staircase and when the handrail goes in there's not enough room for your fingers where it passes through the top floor. This is not just unsightly but dangerous. So I tell him I want it changed and he umms and errs and mutters under his breath about knowing it was wrong when his joiner first did it. So why doesn't he tell the joiner to fix it way back when it first became apparent?

Presumably it will cost time and money to put it right and maybe the customer will just accept the status quo. Well not this customer. The stairs are now rectified and obviously the builder has had to cover the cost and is left to muse that it is cheaper to put something right as soon as you spot the error than to carry on regardless (maybe I'll introduce him to some Japanese quality manufacturing theory!).

So today I visit my church website www.emcf.net only the see that someone in the office has added content that makes the centre column shorter than the right and left columns. This should be no problem Firefox is fine with it. But as you might guess IE throws a wobbly. The bottom of the page disappears, remarkably though if you navigate away and come back to the page it's fine!

So I now have to spend a wad of time trying to work around another quality failure that should have been put right during unit testing when the problem first occurred. Maybe I should introduce Bill Gates the same Japanese manufacturing theory or send him a copy of Kent Beck's "Test Driven Development". I could just accept this poor quality as the status quo or I could make my own little protest. So here goes...

...DON'T USE IE! Try this www.mozilla.com/firefox